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Privacy policy


Key takeaways

  • What personal data we collect when you use our website
  • What we do with your personal data
  • How long we store your personal data and why
  • Who may have access to your personal data
  • Your rights around your personal data

What personal data do we collect and why?

Email campaign:

We only collect email addresses and statements of intent to ensure our email campaign remains relevant to you the end user, providing information that is pertinent to your rosacea journey.

For us to hold your details, you must first double opt-in to the email campaign. All your data is stored securely on our third-party, cloud-based mail service platform. Depending on what statement of intent you have selected upon sign-up, we will ensure you only receive information that is relevant to that statement. A record of consent and how it was obtained will be stored on the same mail service platform.

Should you wish to delete (unsubscribe) yourself from the mailing list, simply check on the corresponding link in your email and we will permanently remove all personal data provided at the point of sign-up. We will not be able to add this back in, but should you wish to sign-up again, you can do so by following the process on the website as before.

Deletion is both an automated and manual process run through our mail platform provider. All notifications are automatically sent to our team of administrators who will then personally process your request. We will undertake this process within 30 days, and you will receive notification accordingly.

Downloading the appointment guide:

The site’s purpose is to provide you with an appointment guide that enables you to express and log the symptoms and triggers pertinent to your disease, enabling you to succinctly discuss the key areas that need treatment. However, the information collected is completely anonymized at the point of constructing the appointment guide. The PDF created is browser/session based and upon download, the anonymized data is collected and stored securely and used for information purposes only - to gain a better understanding of rosacea and the development of ongoing content and support materials. When you close the download window the PDF will be automatically deleted.

The legal basis for the collection and usage of personal data is consent.

Personal data of children

This website is intended for adult use only, i.e. anyone 16 years of age or older. We do not knowingly collect personal data from anyone under the age of 16 through this website. We assume that any person who provides their personal data through this website is 16 years of age or older. If we learn that we have collected any personal data from a child under the age of 16, we will take steps to delete such information promptly.

Updates to this privacy policy

We may periodically update this privacy policy. In this case, we will post updated versions on this page. If we make significant changes to our privacy policy, we will display a prominent notice of the change on this website so that users are aware of the change. A revised privacy policy will apply only to personal data collected after its effective date (see below).

How to contact us

Please contact us if you have any questions about this privacy policy or if you wish to exercise your privacy rights to your personal data.

Galderma Canada Inc
55 Commerce Valley Drive W
Suite 400
L3T 7V9

Phone number: 
+1 905-762-2500 or 1-800-467-2081 (This is the "Controller" of the personal data)

Data Processor on behalf of Galderma for the campaign is:

Havas Life Medicom, part of the Havas Group
Ferry Works,
Summer Road,
Thames Ditton,
Surrey KT7 0QJ

Phone number:
+44 (0) 20 8481 8100 (This is the “Processor” of the personal data)